15 décembre 2011 | Québec
Observing to Provide Better Support
The work of a Patient Service Associate or Orderly involves more than assisting with daily activities. It also requires paying close attention to the people they support and their surroundings.
Observing behaviours, routines, and day-to-day changes can contribute to the quality of care and people's well-being. Strong observation skills are therefore an essential part of the profession.
Paying Attention to Changes
A person's condition can change quickly.
Changes in energy levels, mood, appetite, mobility, or communication may sometimes indicate that additional attention or follow-up is needed.
Patient Service Associates remain attentive to these changes so they can share their observations with members of the care team when necessary.
This awareness helps ensure that support continues to reflect each person's needs.
Observation Also Helps Prevent Risks
Observation extends beyond the person receiving support.
Patient Service Associates also pay attention to their surroundings to identify situations that could affect comfort or safety.
An obstacle in a room, improperly positioned equipment, or a change in someone's daily routine may require prompt attention.
By remaining aware of their surroundings, Patient Service Associates can play an active role in preventing certain risks.
👉 Learn more: Why Do Patient Service Associates Need to Prevent and Control Infections?
An Essential Skill for Teamwork
The observations made by Patient Service Associates can provide valuable information to other members of the care team.
By promptly communicating the changes they observe, they contribute to service continuity and, when necessary, help the team adapt its approach.
This collaboration supports a more comprehensive approach to each person's care.
Developing Observation Skills During Your Training
CDI College's Support for Assistive Services in Health and Social Services Institutions – 5905 DVS program helps students develop their observation skills in a variety of situations they may encounter in the field.
Through classroom learning, hands-on activities, and practicums, students learn to recognize important details, use professional judgment, and communicate their observations clearly and professionally.
These skills help prepare students to work in different settings across the health and social services network.
Observation Contributes to Quality Care
Strong observation skills help Patient Service Associates better understand the needs of the people they support and respond appropriately.
By recognizing important changes and communicating their observations, they contribute to the quality of assistance services and the well-being of the people in their care.
Explore Further
👉 Why Patient Service Associates Are in High Demand
👉 Why Do Patient Service Associates Need Strong Communication Skills?
👉 Why Are Patient Service Associates' Observations So Important?
